Have a question?
Here are some common questions & answers.
Do I need to be located near Las Vegas to be a client?
You don’t need to be in Las Vegas, or even in the United States, to work with us! In fact, over 95% of our clients are located outside the Las Vegas area. Our mail-order product photography service gives you a professional solution no matter your location.
How long do photography projects take?
Projects are completed approximately 1 week after your products arrive. In rare cases when we have an exceptionally high workload your project may take slightly longer. If your project involves a very large number of photos this may add slightly to the delivery time.
Feel free to contact us and we’ll be glad to confirm current production times.
What are my payment options?
We accept credit card payments through Visa, MasterCard, and American Express. For projects under $200 full payment will be processed when placing your order. For all other projects your card will be charged 50% to start and the balance on delivery.
We also accept payment by check or money order. Please make checks payable to ProductPhotography.com, LLC. If paying by check we require the full amount to be paid prior to shooting.
How do you deliver my finished photos?
Delivery of your completed photos occurs via our private image hosting server. Upon completion of your project, you will be provided a unique link and password. Log-in to our image server to view and instantly download your high resolution images. We store your images on our server for future viewing and download at no additional charge.
What kind of license comes with the images?
Upon final delivery, the photographs become licensed to your company for use on a royalty-free basis. This means you are free to use the photographs in any of your publications as many times as you like, with as wide a distribution as you like, without ever having to pay us royalties for their use. We allow the use of these photos in all forms of media including print advertising, packaging, web, television, etc. We do retain the copyrights for delivered photos and the photographs may not be re-sold to any third party without prior written permission.
In what format are my photos delivered?
We deliver photos in a high resolution, 300 DPI jpeg format using maximum quality settings. In addition to the high resolution original, our server also outputs smaller size images for use on the web.
If you request for your photos to have transparent backgrounds by choosing our optional masking service, your photos will be delivered in tiff format as well.
What if I would like an image to be re-shot?
We want you to be happy with your photos! If we’ve made a mistake we will gladly re-shoot or edit the photos to make them right, no charge.
Re-shoots for artistic or editorial reasons, or resulting from client error or omission will be quoted at a discounted rate.
I have a product that is very large. Can you shoot it?
Our production studio features a roll-up warehouse door to accommodate large products and shipments via pallet*. Products larger than 2 feet on the longest side are subject to an additional charge relative to the size of the product. If you’ll be sending unusually large or heavy products, please contact us first.
* While we do have a roll-up door, we do not have a loading dock or fork lift. Ensure pallet shipments are delivered via truck with lift gate.
Do you charge per product or per photo?
Our rates are quoted per photo. For example, if you have five t-shirts and would like the front and back photographed for each then your project consists of ten photos and you would be quoted the 10+ photos rate.
I have 20 photos I need shot now, but I’ll have 200 next month. Can I get the 100+ rate now?
Our rates are structured on a per-project basis. The rates go down with a larger order because it takes us less time per photo to do one large project than it does to shoot several smaller projects.
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