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Frequently Asked Questions


Q. How do I get started?

1) Call us up!
We can be reached at 702-460-5104. Most of the time you'll work directly with Robert House. We'll discuss the scope of your project in general and get a feel for what you're looking for. Then we'll determine the cost of your project and fax you a quote for your review. Pricing guidelines can be found here.

2) Send your products
Securely pack your products and send them with insurance, if necessary.

All products should be sent to:

ProductPhotography.com
6612 Virtuoso Court
Las Vegas, NV 89139

3) We photograph and edit your products
When your products arrive we'll give you a call to let you know that everything arrived safely. With the products in our hands we'll give you a call to discuss the project once more to go over ideas and anything else that will help us create the very best photo.
Handling your products with the utmost care is as important to us as providing high-quality images.

4) Approval of proofs
After we've finished your images we'll make them available in an online gallery for you to review. Upon your approval of the images we will complete the project and deliver your images to you.

5) Payment

We accept payments by check and also accept all major credit cards. Please make checks payable to ProductPhotography.com. All projects require a 50% deposit to begin work. Please note that we must receive payment in full before we can deliver your final images, however, you will get the opportunity to view your proofs online before making final payment.

6) Delivery
All of our clients receive instant web delivery of all high resolution photos through our exclusive image gallery at no extra cost. Unlike others who only make small proofs availalbe online, we enable the full, high resolution image for instant delivery. But it gets even better, we keep these huge images on our server indefinitely, available to you anytime you need them. This means that every photo we've ever taken for you, project after project, will be available through your account. No more searching for CD's for a project from last year!

That's it! Call us today to get started! 702-460-5104


Q. How long will it take to receive my photos?
Production time for most projects is about one week from the point which we receive your products. When scheduling your project we can give you an exact delivery date and also work with you on whatever deadlines you may have.

We also offer same business day, next business day, and 2 business day expedited turnaround for tight deadlines (see pricing for details). High resolution web downloads are now provided free of charge for all projects, no need to wait for a CD in the mail!



Q. Will you make special sets or use props?

Absolutely! If you would like us to use a special material for the background or use props along with your product let us know your ideas. There will be an extra charge depending on the amount of time involved to set-up your own custom scene, call us for a quote.


Q. What if my product requires extensive prep or assembly?

If you anticipate that your product will take a long time to set-up, (like the photo above, for example) we usually just add whatever extra time is required at our hourly rate of $95/hr. We are happy to assemble and prep your product for you.



Q. What are royalty free images?
All of the images we deliver are royalty free. What this means is the images we create for you are yours to use in your publications as many times as you like, with as wide a distribution as you like, without ever having to pay us royalties for their use. While this may seem obvious, the reason we bring it up is because with photography, by default the photograph is the copyrighted property of the photographer. However, we release all royalty interest in these photographs when we deliver them to you so you never have to pay us for their use.


Q. In what file formats will I receive my images?
Your final photos will arrive via online delivery. By default we deliver in the following two formats (but we can deliver in ANY format you need)

Web optimized
These images will be reduced to a resolution of your choosing, the file size optimized, and then saved in jpeg format for easy immediate use on your website.

High resolution
These images will be identical in appearance to the web optimized photos, except they are full camera resolution (4288x2848) suitable for print and archival purposes. These are also saved in jpeg format using the highest quality setting.

We can also provide other formats such as PSD and TIFF for an extra fee.


Q. What resolution will my files be and how large can I print them?
We photograph your images at 4288x2848, about 12.4 megapixels. Due to the fact that we only use professional SLR digital cameras and sharp specialty lenses, our photos can withstand being printed very large. Many of our clients use our photographs for tradeshow graphics printed several feet across.

Q. Do you have limitations on product size?

Nope, our current policy is if you'll ship it, we'll shoot it. However, many times it doesn't make sense to ship large and heavy products. But again, if you send it to us we'll make it look beautiful, regardless of size. Keep in mind that due to the extra time involved in handling large products (furniture, etc.) our regular rates may not apply. In which case we'll work with you to create a competitive custom quote.


Q. What happened to Robert House Photography, are you still the same company?
We're very much still the same company! Ever since aquiring the domain name "ProductPhotography.com" we have slowly been incorporating this name into the business. In January of 2008 we've taken the final step and fully renamed the company from Robert House Photography to ProductPhotography.com to better reflect our business and service. ProductPhotography.com is still owned and operated by Robert House and Robert is still the lead Photographer. The way we do business hasn't changed and you can still expect the same excellent quality and service for all upcoming projects.

 


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